Do management consultants add lasting value?
Note: there are many types of consultants, but I’m talking specifically about management consultants
When I was younger, I thought that a career in management consulting would be really cool. You get to work with different types of companies, you get to travel, you get to fix problems, etc. Sure, the hours are crappy, but like investment banking, the payoff in the end can be huge.
Over the last couple years, though, I’ve started to wonder whether consulting is really something that adds value, or is it used more as a stopgap and excuse by managers who are unable or reluctant to solve their own problems. I’ve had the displeasure of working with processes that were devised by consultants and the end result is just….off, somehow.
I suspect that management consulting is often indicative of some deeper organizational problems, primarily managers who lack the courage and/or competency to run their business unit and make hard decisions, and must therefore waste thousands (or hundreds of thousands) of dollars bringing in an outsider that they can blame when things go wrong. I also suspect that it’s difficult to track the effectiveness of management consulting on the bottom line, which is good, because I doubt the results would be good, especially in the long run. It seems highly unlikely that a company lacking whatever core competencies they’re looking for in a consultant will be able to extract, grow, and maintain value from that brief relationship for very far into the future.
Management consulting almost seems to be an expensive extension of committees, those time-honored organizational purgatories where good ideas go to die.
Am I way off here? Are management consultants valuable players in the business world? Sound off in the comments.

September 3rd, 2008 at 5:57 am
Right on Ryan. I see a lot of consultants around my work. When it comes to management consultants it seems like a way to improve a poor performer to mediocre manager so you don’t have to fire them. It’s extremely difficult (and costly) to fire and hire people in the corporate world. This makes the large price tag worthwhile.
September 5th, 2008 at 10:18 pm
You’re not way off, you’re right on. A couple of years ago I got to watch a management consultant turn a serious problem into a horror show. Thank God head office was two hours away, and I could flee back to our own office where we were more or less unaffected. To make a long story short, he eventually almost killed the company, and all because the CEO refused to make the tough calls and get the right people in place.
I got to sit in the audience for hours while he drew pictures of useless analogies on a whiteboard, and told us to visualize everyone uniting our efforts to turn a giant wheel in the right direction. I wish I had it on video.
September 9th, 2008 at 2:35 pm
From a career perspective, if you do not know what you want to do and browse industries and companies, management consulting is a decent career path. You may like it and stay on or take a job elsewhere.
Whether consultants add value is probably requires discussion beyond my comments. The market is willing to pay for their advice it seems.